Match-Up

Privacy Policy

Last updated: February 2026  |  Applies to: Australia & New Zealand

1. Introduction

Match-Up (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information in accordance with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act; and
• The Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs) contained in that Act.

By using the Match-Up website and related services (our “Services”), you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Match-Up is the operator of this website and is the entity responsible for your personal information. If you have any questions or concerns about this policy or how we handle your personal information, please contact us using the details in Section 14.

For the purposes of New Zealand law, Match-Up acts as an “agency” as defined under the Privacy Act 2020 (NZ).

3. Personal Information We Collect

3.1 Information You Provide Directly

We may collect the following categories of personal information that you provide to us when you register, use our Services, or communicate with us:

• Identity information: your name, username, date of birth, and gender
• Contact information: email address, phone number, and mailing address
• Profile information: photographs, personal biography, interests, and preferences
• Account credentials: encrypted passwords and authentication data
• Communications: messages, feedback, and support correspondence you send to us
• Payment information: billing details processed through our secure payment provider (we do not store full card details)

3.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain technical information, including:

• Device and browser information (type, operating system, browser version)
• IP address and approximate geographic location derived from it
• Usage data such as pages visited, features used, and time spent on the platform
• Cookie and tracking data as described in our Cookie Policy

3.3 Information From Third Parties

We may receive personal information about you from third-party services, for example if you choose to sign in using a social media account. We will handle that information in accordance with this Privacy Policy.

4. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you create an account, complete your profile, use our Services, or contact us
• Automatically through cookies, web beacons, and similar tracking technologies when you access our website or app
• From third parties such as social login providers, analytics partners, or fraud prevention services

Where it is lawful and practicable, we will give you the option of not providing personal information, or interacting with us anonymously or using a pseudonym. However, doing so may limit your ability to use certain features of our Services.

5. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

• To create and manage your account and provide the Services to you
• To match you with other users in accordance with the features of the platform
• To verify your identity and maintain the security of our platform
• To process payments and manage billing
• To communicate with you about your account, including sending service notifications and support responses
• To send you marketing communications (only where you have consented, or where permitted by applicable law)
• To improve, test, and develop our Services
• To comply with our legal obligations and enforce our terms
• To detect, investigate, and prevent fraudulent or unlawful activity

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose, unless you have consented to another use or such use is otherwise permitted by law.

6. Disclosure of Personal Information

6.1 Third Parties We Share With

We may disclose your personal information to the following categories of third parties:

• Service providers who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and customer support tools
• Identity verification and fraud prevention services
• Professional advisers such as lawyers and accountants where necessary
• Law enforcement, regulatory authorities, or courts where required or permitted by law
• A purchaser or successor entity in connection with a business merger, acquisition, or sale of assets, subject to appropriate confidentiality obligations

6.2 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6.3 Other Users

By using our platform, certain profile information you provide (such as your name, photographs, and profile content) may be visible to other registered users. You can control the visibility of some information through your account settings.

7. Cross-Border Transfers of Personal Information

Some of the third-party service providers we use are located outside Australia and New Zealand, which means your personal information may be transferred to, stored, or processed in other countries.

For Australian users: Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in a way that is consistent with the Australian Privacy Principles (APP 8).

For New Zealand users: Where we transfer personal information outside New Zealand, we take reasonable steps to ensure the receiving country or organisation provides comparable protections to those required under the Privacy Act 2020 (NZ), in accordance with Principle 12.

By using our Services, you acknowledge that your personal information may be transferred internationally as described above.

8. Accuracy and Quality of Personal Information

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up to date. You can update your personal information at any time through your account settings. If you believe that information we hold about you is inaccurate or incomplete, please contact us using the details in Section 14.

9. Storage and Security of Personal Information

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Access controls limiting who within our organisation can access personal information
• Regular security assessments and monitoring

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the relevant regulator in accordance with our obligations under applicable law (including the Notifiable Data Breaches scheme in Australia and the notification requirements of the Privacy Act 2020 (NZ)).

10. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

11. Your Rights: Access and Correction

11.1 Australian Users

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)

We will respond to your access or correction request within a reasonable time. We may charge a reasonable fee for providing access to your information where permitted by law. We may refuse access in limited circumstances permitted by the APPs, and if we do, we will explain the reasons in writing.

11.2 New Zealand Users

Under the Privacy Act 2020 (NZ), you have the right to:

• Request access to personal information we hold about you (Principle 6)
• Request correction of personal information that is inaccurate (Principle 7)

We will respond to your request within 20 working days, as required by the Privacy Act 2020 (NZ). We may refuse access or correction in circumstances permitted by the Act and will provide written reasons for any such refusal.

12. Sensitive Information

Some personal information you provide may be classified as “sensitive information” under Australian law or “sensitive personal information” under New Zealand law, such as information about your health, sexual orientation, religion, or ethnicity.

We will only collect sensitive information with your consent, or where otherwise permitted by law, and we will use and disclose it only for the purpose for which it was collected or for a directly related purpose.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small data files placed on your device. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our Services.

We may use:

• Essential cookies required to operate the platform
• Analytics cookies to understand how users interact with our Services
• Preference cookies to remember your settings

For more details, please refer to our Cookie Policy, which forms part of this Privacy Policy.

14. How to Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer at:

Email: privacy@match-up.com

We will acknowledge your inquiry promptly and aim to respond substantively within 30 days. If you are not satisfied with our response, you may contact the relevant regulator:

• Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
• New Zealand: Office of the Privacy Commissioner (OPC) at www.privacy.org.nz

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this policy.

If we make material changes, we will notify you by email or by a prominent notice on our website prior to the changes taking effect. We encourage you to review this policy periodically.

Match-Up Privacy Policy  |  Australia & New Zealand  |  February 2026