- 1 300 995 281
- hello@matchup.net
- PO Box 884 Ocean Grove VIC 3226
How much do your badges cost? Moulded base badges are priced between $6.95 and $8.95 each (ex GST), depending on the style. Laser engraved badges start from $4.95 each (ex GST).
Do you charge set-up fees? No. There are no set-up fees, ever.
Do you charge for artwork? No. If you don’t have a graphic designer to prepare your badge template, we’re happy to help you create one at no extra cost.
What sizes are available? Our most popular moulded base badges come in four standard sizes:
If none of these suit your needs, we can create a completely custom size and shape, just ask.
What fastener options do you offer? We offer pin or magnetic fasteners as standard. Clip and swivel fasteners are also available for our custom badge range.
Can you create badges in different shapes, colours, and materials? Absolutely. We can work with almost any shape, colour, and material combination. Get in touch and we’ll talk through the options.
Do you charge for artwork? No. If you don’t have a graphic designer to prepare your badge template, we’re happy to help you create one at no extra cost.
What is your minimum order quantity? One. Whether you need a single badge or a thousand, we’ll take care of it.
How do I place an order? New clients can get started using one of our generic online order forms, or by calling us on 1300 995 281 so we can establish the right badge template for your organisation. Once your template is set up and your first order is processed, we’ll create a dedicated online order form for all future orders — making reordering quick and easy.
How do you handle orders for large organisations with multiple locations? Every organisation is a little different, and we’ll work with you to find the most practical solution. Whether you need head office to authorise branch orders, or prefer to have a central order distributed to multiple locations, we can accommodate that.
Do you charge for artwork? No. If you don’t have a graphic designer to prepare your badge template, we’re happy to help you create one at no extra cost.
How long will it take to receive my badges? Most orders ship within two business days of us receiving your order. We recommend placing your order with as much lead time as possible to allow for any unexpected delays in manufacturing or shipping.
What shipping options are available within Australia? We ship via Australia Post and offer three service levels:
Do you ship to New Zealand? Yes. We regularly ship to clients across New Zealand and offer Airmail, Pack & Track International, and International Express options.
Can you ship to other countries? Yes. Get in touch and we’ll provide a shipping quote and estimated delivery time based on your destination.
How do I track my order? Tracking is available for Parcel Post and Express Post orders within Australia, and for Pack & Track and International Express shipments to New Zealand. Your Australia Post tracking number will be included in your order completion email. You can also check your order status by logging into your account at matchup.net/my-account/orders.
Does my organisation already have an online order form? If your organisation has ordered from us before, there’s a good chance your form is already set up. You can check by searching for your organisation here: matchup.net/client. If you’re not listed, get in touch and we’ll get one created for you.
How do I log into my organisation’s order form? Client order forms are locked by default. To access yours, you’ll need a Client Key or a user account with authorised access. If you’re logged in and still can’t access your form, contact us and we’ll sort it out.
How do I create a user account? You can set up an account at matchup.net/my-account. Once your account is active, send us a request to be authorised for your organisation’s order form.
I’ve forgotten my password. What do I do? No problem. Head to matchup.net/my-account/lost-password, enter your email address, and click “Reset password.” You’ll receive a reset link shortly.
